Returns Policy
Return Policy
30 Days Satisfaction Guarantee
If you are not satisfied with any of the products you received, and wish to exchange one for another, you must notify us by email at rh@zakiasmorocco.com within 7 days after you receive your shipment. Note, a 15% restocking fee will apply on all returns after 7 days of receipt of product.
Please See Below for contact information.
7 Days Money Back Guarantee
If you are not satisfied with any of the products shipped by Zakia's Morocco, we'll be happy to refund your payment. Just be sure to contact rh@zakiasmorocco.com within 7 days* after receiving your shipment in order to receive an RMA #.
To receive a full refund for the return of a product, merchandise must be:
1) Un-opened.
2) No visible damage to the packaging nor evidence of tampering or opening. If damage is found to have been caused by the customer, the refund will be voided and the product will be returned at the customer's expense. No refund will be accepted over the 30 days of receipt of shipment.
Zakia's Morocco Return Policies
Exchanges/Returns
Our 30-day Satisfaction Guarantee and our 7-day Money Back Guarantee allow you to return any product purchased online within the timeframe of the guarantee. To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.
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Email rh@zakiasmorocco.com and submit a request to obtain a Return Merchandise Authorization (RMA). Please provide your name and order ID number.
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We will email you an RMA # which should then be written on the original packing list and on the outside of the shipping carton. All items that are received without a valid RMA # will be refused.
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Refer to the RMA email we will send you to be sure that all original items are included with your return. You may be billed for any missing or damaged items.
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Box the product(s), making sure to include all the original packaging, any included accessories, a copy of the original packing list, and mail to:
Zakia's Morocco
National Fulfillment Center
24715 Petersburg Avenue
Eastpointe, MI 48021
Additional Return Information
Return Processing Time and Notification:
Once Zakia's Morocco has received your returned item(s), we will process your return within 72 business hours. If the return is accepted, you will receive a credit confirmation via email. If you have requested an exchange, a new shipment confirmation will be sent to you. If there are any issues or problems with your return/exchange, Zakia's Morocco will notify you via telephone or email.
Return Shipping:
Shipping charges for return product(s) to Zakia's Morocco are the responsibility of the customer. Car-kit.com recommends that you always ship the product(s) with a shipper that can be tracked. Zakia's Morocco cannot be held responsible for lost products unless there is a signature proof of delivery.
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled.
Wrong item or quantity shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.
If we sent you more products than you ordered, please notify rh@zakiasmorocco.com and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity, even if you didn't order it.
Damaged in shipping
If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact rh@zakiasmorocco.com to proceed.
Zakia's Morocco has the right to refuse or cancel any orders placed for products listed at incorrect price and/or incorrect information, including product availability.