FAQ's

    HOW CAN I RETURN MY ORDER? We want you to be completely satisfied with your Zakia's Morocco purchase. In the event that you would like to return your purchase, contact returns@zakiasmorocco.com within ten days of receiving your order to request a return.  Products must be returned unopened, in new condition and in their original packaging, in order to receive a refund.  If your return does not meet one of the above criteria, it cannot be accepted and will be sent back to the original shipping address on file.  Note: All returns take 7-10 business days to process once they arrive at Zakia's Morocco. All refunds are issued to the original form of payment and may take up to 14 business days for your financial institution to process. Free return shipping is not available for in-store purchases.  Zakiasmorocco.com does not accept returns, exchanges or issue store credit for any items purchased from our retail partners.  Only product purchased on Zakiasmorocco.com or at official Zakia's Morocco  stores will be eligible for return or exchange consideration, based on our policies outlined above. We are happy to answer any questions related to Zakia's Morocco product, but are unable to process returns, exchanges, store credits or refunds for any products purchased outside of these two channels.

    HOW CAN I RETURN FRAMES RECEIVED AS A GIFT? Please email us at returns@zakiasmorocco.com with the purchaser’s full name and the items you’d like to return. 

    HOW CAN I EXCHANGE MY ORDER?  In an effort to get you to enjoy the unique benefits of Zakia's Morocco products you love as quickly as possible, we suggest that you return your original purchase for a full refund, within ten days of purchase, and place a new order online instead of proceeding with an exchange.  Refunds will be processed within 7-10 business days of receipt of the original item  in its original packaging (see “How can I return my order” for full return details).

    WHAT IS YOUR LIFETIME WARRANTY? All Zakia's Morocco products purchased online, in-store or through an approved third party vendor are warrantied for one year from the date of purchase against manufacturing defects. If you have an issue with the quality of the product within the first year of purchase, please contact a Zakia's Morocco representative at warranties@zakiasmorocco.com with your proof of purchase and a photo of the defect, so that we can get you back to your product as soon as possible.  Zakia's Morocco understands that damage happens in shipping etc.  For any unintentional damage that occurs, we offer replacement. 

    WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?  If your order is placed prior to 11A.M. EST Monday through Friday, it will be shipped the same day. You will receive an e-mail confirmation once your order has shipped. Orders placed after 11A.M.EST on Fridays and throughout the weekend will process on the following Monday. Orders placed on holidays will be processed the following business day. PLEASE NOTE: Delivery days are business days, and we do not offer Saturday or holiday delivery services. Additionally, for consumer protection, all orders are subject to review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

    ONCE I HAVE PLACED MY ORDER, CAN I CHANGE MY ADDRESS OR EDIT MY ORDER?  We want to be sure that you receive your Zakia's Morocco product as quickly as possible, so there is a limited time frame during which you can change your address or cancel your order. If you have entered your address incorrectly please reach out to us ASAP at rh@zakiasmorocco.com, so that we can correct your address prior to shipment.  Additionally, if you have changed your mind and want to order a different style please reach out to us ASAP at rh@zakiasmorocco.com, so that we can cancel your order. We are unable to edit existing orders, so please re-place your online order for the correct frames. Please note, tracking information will be provided via email as soon as your item is in transit. In the event an incorrect shipping address is provided, please notify rh@zakiasmorocco.com immediately. A full shipping fee and a $10.00 administration charge will be collected to reroute a package already in transit.

    HOW DO I FIND A STORE NEAR ME THAT CARRIES ZAKIA'S MOROCCO? Go to our VISIT A STORE page to easily search for any stores near you that sell Zakia's Morocco products.

    WHAT IF I RECEIVE AN INCORRECT OR DAMAGED ITEM?  We’re sorry about that! If you have received a damaged or incorrect item, please contact rh@zakiasmorocco.com with a photo of the damage or incorrect item as well as your order number.  We will be sure to rectify the situation as soon as possible! A

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