FAQ's
HOW CAN I RETURN MY ORDER?
We want you to be completely satisfied with your Zakia’s Morocco purchase.
To request a return, email returns@zakiasmorocco.com within 10 days of receiving your order. Products must be unopened, unused and in their original packaging to qualify for a refund. Items that do not meet these requirements cannot be accepted.
Please allow 7–10 business days for us to process your return after we receive it. Approved refunds will be issued to your original payment method. Your financial institution may take up to an additional 14 business days to credit your account.
Free return shipping is not available for in-store purchases.
We can only process returns for purchases made directly through zakiasmorocco.com or an official Zakia’s Morocco store. If you purchased through a retail partner or another website, please contact that seller for assistance with returns, exchanges or refunds.
HOW CAN I EXCHANGE MY ORDER?
The quickest way to receive a different product is to request a return for your original purchase and place a new order.
Email returns@zakiasmorocco.com within 10 days of receiving your order. Your original items must meet the return requirements above. Refunds are processed separately from your new purchase.
DO YOU OFFER A PRODUCT WARRANTY?
We offer a one-year warranty against manufacturing defects on Zakia’s Morocco products purchased directly from us or through an approved retailer.
If you believe your product has a manufacturing defect, email warranties@zakiasmorocco.com with your proof of purchase and a clear photo of the issue. We’ll review your request and help arrange a replacement for a covered defect.
If your order arrives damaged, please follow the instructions under “What if I receive an incorrect or damaged item?” below.
WHEN WILL MY ORDER SHIP, AND WHEN WILL IT ARRIVE?
Orders placed before 11 a.m. Eastern Time, Monday through Friday, ship the same business day, excluding holidays. Orders placed after the cutoff are processed the next business day.
You’ll receive a shipping confirmation email with tracking information once your order ships. Arrival times depend on your destination and shipping method. Please see our Shipping Policy for estimated delivery times.
Some orders may require additional review, which can occasionally delay dispatch.
CAN I CHANGE MY ADDRESS, MODIFY MY ORDER OR CANCEL IT?
Please email rh@zakiasmorocco.com as soon as possible, including your order number and the change you need.
We’ll do our best to correct your shipping address or cancel your order before it ships. Because orders are processed quickly, we cannot guarantee that changes or cancellations will be possible.
We cannot change the products in an existing order. If you would like different items, contact us to request cancellation, then place a new order.
If your package has already shipped, an address correction or rerouting request may incur additional shipping charges and a $10 administration fee.
WHERE CAN I FIND A STORE THAT CARRIES ZAKIA’S MOROCCO?
Visit our Where to Shop page to find retailers that carry Zakia’s Morocco products. We recommend contacting the retailer before visiting to confirm availability.
WHAT IF I RECEIVE AN INCORRECT OR DAMAGED ITEM?
Please email rh@zakiasmorocco.com with your order number and clear photos of the incorrect item or damage. For damaged deliveries, please also include photos of the shipping packaging.
Keep the item and its packaging until we’ve reviewed your request. We’ll help resolve the issue as quickly as possible.